Turnaround, Shipping, & Delivery

Turnaround Times

Our standard turnaround time for printing is 5–7 business days for items we don’t keep in stock. This allows time for us to order your blank product, wait for delivery, check your design, and complete printing to our quality standards.

If you need your items we also offer a Rush Service fee if you require your item within 24hrs. Please see the Rush Service section for info.

If we already have the item in stock, turnaround is usually faster. If there are any questions/request re Rush Service you must email us at ueprinting@outlook.com for confirmation.

Shipping Terms

UE Printing & Products is happy to post or courier orders to your home or workplace. The costs associated with postage and handling is charged to the customer with a minimum charge of $15.00.

Due to the fact that couriers will not deliver to post office boxes we ask that you provide a street address for delivery.

UE Printing & Products uses a combination of courier services to deliver customers’ orders. A tracking number will be provided on request.

Please note that if the courier services have to return orders to UE Printing & Products due to the customer being away from the delivery address and not taking receipt of the order, the customer will be charged any additional costs incurred. UE Printing & Products reserves the right to adjust the final invoice to include freight expense and any additional costs.

Shipping & Delivery Policy (Third-party couriers)

All orders are shipped using third-party couriers. While we take care in packaging and dispatching orders promptly, once your order has been handed to the courier, delivery timeframes are managed by that carrier and are estimates only, not guarantees.
UE Custom Printing is not liable for delays, loss, or damage caused by the courier once goods have been dispatched, including but not limited to delays due to high demand periods, weather, incorrect address details provided at checkout, or courier error.
If your order is delayed, lost, or arrives damaged, please contact us at ueprinting@outlook.com as soon as possible with your order number.
We will work with the courier on your behalf to investigate and resolve the issue, and where appropriate, arrange a reprint, replacement, or other resolution in line with your rights under Australian Consumer Law.
For time-sensitive orders (e.g. events, workshops, competitions), please notify us of your required delivery date at the time of ordering so we can advise on appropriate shipping timeframes. We cannot guarantee delivery by a specific date unless this has been explicitly confirmed in writing.