FAQs
At UE Printing & Products, we want to make your custom printing experience as smooth as possible. Whether you’re curious about our processes, turnaround times, or design requirements, our FAQs are here to help. If you don’t find what you’re looking for, feel free to reach out—we’re always happy to assist!
DTF TRANSFERS & GANG SHEETS
What is DTF?
DTF (Direct-to-Film) is a transfer printing method that uses a heat press to apply vibrant, durable designs onto fabric.
What is a Gang Sheet?
A gang sheet is a large sheet containing multiple logos or designs. It’s a cost-effective way to maximise your prints and reduce waste.
What file formats do you accept?
We accept PNG, AI, EPS, PDF, SVG, and PSD files. All files must be 300 DPI with a transparent background for the best print quality.
Can you assist with setup?
Yes! We offer professional and affordable design assistance if you need help preparing your files.
What materials can DTF transfers be applied to?
DTF transfers work on cotton, polyester, blends, and canvas, suitable for both light and dark fabrics.
What are the recommended heat press settings?
> Temperature: 150–160°C
> Time: 6 seconds
> Pressure: Medium to firm
> Peel: Instant peel
> Optional: Repress with parchment paper for enhanced durability
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Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.
We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.
Are DTF transfers washable?
Yes! For the best longevity, wash garments inside out in cold water and avoid harsh detergents.
What is your turnaround time?
Orders are processed within 1–3 business days. If you need a faster turnaround, let us know, and we’ll do our best to accommodate.
Do you offer shipping?
Yes, we ship Australia-wide.
Is there a minimum order quantity?
No, we have no minimum order requirements—order as little or as much as you need.
WHITE LABEL MERCH SERVICE
What is a white label merch service?
Our white label merch service allows you to sell high-quality, custom-branded products under your own brand. We handle the printing and fulfilment while remaining completely behind the scenes.
What services do you offer?
We provide design support, DTF printing, product sourcing, packing, and delivery, all branded as your own.
Who is this service for?
Our white label merch service is perfect for clothing brands, gyms, influencers, clubs, and businesses looking to sell custom merchandise without managing printing or inventory.
Do you offer dropshipping?
Yes! We can ship directly to your customers using your branded packaging, making the process seamless.
Can I supply my own designs?
Absolutely! Send us your high-resolution artwork, and we’ll check and prepare it for printing.
Can you help with design?
Yes! We offer affordable design and layout assistance to ensure your merch looks professional.
Do I need to order in bulk?
No bulk orders required! We scale with your needs, whether you're launching small or handling a large campaign.
What blank garments do you use?
We use premium brands like AS Colour but can source options to match your style and budget.
Can you add custom labels or neck tags?
Yes! We can relabel garments, add size tags, and include swing tags upon request.
What is the turnaround time?
Orders typically take 5–10 business days, depending on the job. Rush options are available if you need a faster turnaround.
Is your service confidential?
Yes. We remain completely behind the scenes, ensuring your brand stays front and centre. We don’t claim credit or share your designs.
YOUR PRINTING GUIDE
Artwork Guidelines for Printing
For the best print results, it’s important to provide high-quality artwork. Here’s what you need to know:
Resolution Matters: Artwork should be 300 dpi/ppi (pixels or dots per inch) for the best quality. Lower resolutions may reduce print quality, while higher resolutions won’t improve it and could cause issues.
Preferred File Types: We recommend Vector files like .ai, .eps, .pdf, or .svg for the best print results.
Raster Files: Files like .jpg, .png, or .psd can also be used, but they’ll need to be converted to Vector format. We offer this service and aim to keep conversion costs low.
Note: Files should be under 8MB and not created in programs like Word or PowerPoint, as these require extra preparation and may incur additional charges.
We reserve the right to decline artwork that is offensive or discriminatory.
Have Questions About Your Artwork?
If you’re unsure about your file or need assistance, we’re here to help! Contact us today to discuss your artwork or printing needs—we’ll make the process easy and stress-free.
Sample Printing Service - See It Before You Commit
At UE Printing & Products, we know how important it is to see and feel the quality of your design before placing a bigger order. That’s why we offer a simple and stress-free sample service! Whether you want to bring your own garment or choose from one of our supplier’s ranges, we’ll help you bring your vision to life.
How It Works:
Let’s Chat: Tell us what you’d like to sample—your own garment or one of ours—and share your design ideas.
Share Your Design: Send us your artwork, and we’ll ensure it’s ready for printing. Don’t worry if it’s not perfect; we can help adjust it for you!
Preview Your Design: We’ll create a digital mock-up so you can see exactly how your design will look.
Printing Perfection: Once approved, we’ll print your design using high-quality methods to ensure a vibrant, long-lasting finish.
Receive Your Sample: Pick it up or have it shipped to your door—it’s that easy!
Why Choose a Sample?
See your design come to life.
Test the fit, feel, and quality of our products.
Feel confident before placing a bulk order.
Ready to get started? We’re here to help!
Contact us today to discuss your sample needs—we can’t wait to work with you!
Design and Image Touch-Up Services
At UE Printing and Products, we strive to make your designs look their best for printing. While we’re not professional designers or artists, our team has over three years of experience helping customers refine their images to meet the technical requirements of our printing process. Whether it’s a minor adjustment or a quick fix, we’re here to ensure your design is ready for production.
Design and Touch-Up Fees
If we determine that the adjustments required go beyond the scope of basic touch-ups and fall into the realm of actual design work, we will evaluate the request and decide whether to proceed or reject the job. Should we choose to continue, a $30 design fee will apply. Please note that this is at the customer’s own risk, as we are not professional logo or image designers.
Sometimes, the images or logos we receive may need a bit of extra care to make them print-ready. If we identify that your file requires adjustments, we’ll reach out to you with details and next steps. Here’s how the process works:
Assessment: Once we receive your file, we’ll review it for compatibility with our printing machines.
Notification: If touch-ups are needed, we’ll contact you to explain what’s required.
Design Fee: A $10 design fee will be added to your order for basic adjustments or alterations.
Timeline: Please note that this extra step may delay your order’s completion time, as the adjustments require additional work.
What to Expect from Our Touch-Up Services
While we don’t offer full-scale design services, our team can handle:
> Smoothing edges and cleaning up pixelation.
> Adjusting file sizes or formats for compatibility.
> Making minor tweaks to ensure your design meets printing standards.
We’re happy to help make these basic fixes so your final product turns out just the way you imagined!
Minimum Order Requirements
We accept orders of all sizes – whether you need one item or a hundred, we’re here to help.
Order Turnaround Times
Standard Completion
All orders will follow our standard turnaround time of 5-7 business days. This includes custom designs, special requests, or items not in stock.
Rush Service – Overnight Completion
See our Overnight Rush Service section.
Overnight Rush Service - Ready In Just One Day!
Need your order in a flash? Our Overnight Rush Service has you covered! Here’s how it works and what you need to know to get your order completed by 4 PM the next business day:
What You’ll Need:
Order Confirmation: Submit and confirm your order by 11:00 AM with artwork that’s ready to go (no logo or image issues).
In-Stock Items Only: Choose from our in-stock range to ensure we have your items ready to print.
Pick-Up Orders: This service is available for pick-up only, perfect for those who need their items quickly.
Rush Fee: For just $10, we’ll prioritize your order and work through the night to make it happen!
How to Use Our Overnight Service:
Pick Your Product: Choose a tee or garment from our in-stock range.
Submit Your Request: Fill out the “Printing Enquiry” form at the bottom of our website and mention you’d like our overnight service.
Upload Your Artwork: Attach your ready-to-print design with your enquiry.
Wait for Confirmation: We’ll review your details and confirm that your order qualifies for our super-speedy rush service.
Pick-Up Time: Once your order is ready, we’ll contact you to confirm that it’s ready for pick-up.
Let us make the impossible possible – submit your request now and let’s get started!
Shipping and Returns
For all the information you need, simply head to our Returns Policy page and Shipping Policy page.